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Waada has partnered with Zong, bringing their exclusive range of innovative insurance and protection products to Jazz customers. These premier offerings include:

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Subscription Guide

  • Receive an outbound call from Waada (021-33129284-94, 021-37189284-94) or subscribe via the SIMOSA app.
  • Daily subscription charges deducted automatically from available mobile balance upon registration.
  • For more subscription plan details, call 021-111-992-232.

Cover Calculation

If the full subscription fee is not paid, your cover will be prorated using the formula:
[Total fees collected in one calendar month ÷ Full subscription fee] × Maximum Benefit

How Do You Claim?

To claim for any insured loss, notify us through:

Please note: Claims must be notified within 90 days of the insured loss to avoid affecting claim approval.

Replacement Phone:

No replacement phone; instead, a cheque for the settlement amount will be issued.

Repair Costs:

Coverage is limited to the insured amount; any excess costs must be paid by the customer.

IMEI and PTA Registration:

Only PTA-approved mobiles are covered, and blocking of the IMEI is mandatory for claims with required proof.

Claim Settlement Time:

Claims are generally settled within 72 hours of receiving complete documents.

Multiple Subscriptions:

One customer can enroll in only one subscription embedded with the bundle.

Waiting Period or No Claim Period:

Waiting period applies once at initial subscription; no waiting period for theft or total damage, and a 30-day waiting period for screen protection.

Plan Exclusions:

Exclusions are specific reasons or situations where the plan’s benefits are not payable.

How To Unsubscribe?

To unsubscribe, call Waada at 021-111-992-232

or use this link: waada.pk/cancel ( OTP verification required through registered mobile number)

Terms & Conditions

This policy states that the company will pay the insured person or their beneficiary for incidents occurring during the
insurance period, subject to specified terms, conditions, and exceptions, excluding exclusions.

  • Subscriptions renew automatically until canceled by the subscriber.
  • Full subscription payment in the previous month is required for full coverage. Partial payments reduce benefits for the following month.
  • Attempts to deduct the subscription amount will be made multiple times daily from the subscriber’s mobile balance.
  • No cumulative deductions occur during periods of insufficient balance.
  • All subscriptions and benefits are payable in Pakistani rupees.
  • On-call consent constitutes a legally binding agreement to subscribe to the plan.
  • Users agree to recurring charges deducted from their talk-time balance, auto-renewed until unsubscribed.
  • By enrolling, subscribers authorize [Telco] to share their details with service providers under the plans.
  • Plan benefits are governed by policies issued by Habib Insurance Limited. Claims are paid by the underwriter.
  • Developed by Waada Digital Pvt Limited, providing distribution, technology, and administrative services.
  • Subscription amount must be paid in advance for eligibility.
  • Terms, including subscription amounts, may be amended or withdrawn by suppliers.
  • Subscribers will be notified accordingly.
  • Subscribed service notifications and renewals may be sent at any time within 24 hours.
  • Claims must be reported to Waada or the underwriter within 30 days of occurrence.
  • Waada reserves the right to terminate or cancel any subscription at its sole discretion, for any reason, at any time, with or without prior notice.
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